Terms of service

Terms and Conditions

Welcome to SOHO HOME. These Terms and Conditions govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. General Information

SOHO HOME operates an online store offering products through our website. These Terms and Conditions apply to all visitors, users, and customers of our website.

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will become effective when posted on this page.

2. Products and Orders

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, product colors and appearance may vary slightly depending on your device or screen settings.

When you place an order, you agree to provide accurate and complete information, including your shipping address and contact details.

We reserve the right to cancel or refuse an order in certain circumstances, including suspected fraudulent activity, inaccurate information, or product availability issues.

3. Payment Methods

We currently support the following payment methods:

  • Visa

  • MasterCard

  • JCB

  • PayPal

Payment must be successfully completed before an order can be processed and shipped.

4. Order Processing

Orders are generally processed within 1–2 business days after the order is placed.

Processing times may be affected by weekends, holidays, order verification, or circumstances beyond our reasonable control.

Once your order has been shipped, you will receive shipping information when available.

5. Shipping

We currently ship internationally, excluding Asia and remote areas.

Standard Shipping

  • Carrier: DHL or FedEx

  • Estimated delivery time: 10–15 business days after shipment

  • Shipping fee: US$12.95

Free Shipping

Orders over US$50 qualify for free shipping.

  • Carrier: EMS

  • Estimated delivery time: 15–25 business days after shipment

  • Shipping fee: Free

Delivery estimates are provided for reference only. Actual delivery times may vary depending on the destination, customs clearance, carrier operations, weather, holidays, and other circumstances beyond our control.

6. Customs and Import Duties

For international orders, customs duties, taxes, or other import-related charges may apply depending on the destination country.

Any applicable customs duties, taxes, or fees that are not included in the purchase price or shipping fee may be the responsibility of the customer.

Customers are responsible for ensuring that their order can be legally imported into their destination country.

7. Returns

Customers may request a return within 15 days from the date the order is received.

To be eligible for a return, the return request must be submitted within the applicable 15-day period and the product must meet our return requirements.

For detailed information regarding eligible returns, please refer to our Returns & Exchanges policy.

8. Prohibited Use

You agree not to use our website or services for any unlawful or unauthorized purpose.

You must not attempt to interfere with the operation or security of our website, misuse our services, or engage in fraudulent activities.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, product information, and other materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use our website content for commercial purposes without prior written permission.

10. Limitation of Liability

To the extent permitted by applicable law, SOHO HOME shall not be responsible for delays, losses, or damages caused by circumstances beyond our reasonable control, including carrier delays, customs procedures, natural disasters, severe weather, or other unforeseen events.

11. Changes to These Terms

We may update or modify these Terms and Conditions from time to time to reflect changes to our business, services, or applicable requirements.

The updated version will be posted on this page with the revised effective date where applicable. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms and Conditions.

12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

SOHO HOME
2294 Ewing St
Los Angeles, CA 90039
USA

Email: support@pouffessale.shop