Refund policy

Returns & Exchanges

At SOHO HOME, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 15 days of receiving your order, subject to the conditions outlined below.

Return Period

You may request a return within 15 days from the date you receive your order.

To be eligible for a return, please contact our Customer Service team within the 15-day return period. Returns requested after this period may not be accepted.

Return Conditions

To help us process your return smoothly, please ensure that:

  • The return request is submitted within 15 days of receiving the order.

  • The product is returned in its original condition.

  • The product has not been unnecessarily damaged, altered, or used.

  • Original packaging and accessories should be included where applicable.

  • Proof of purchase or order information may be required.

We reserve the right to refuse a return if the returned item does not meet the applicable return conditions.

How to Request a Return

To request a return, please contact our Customer Service team at:

Email: support@pouffessale.shop

Please include your order number, the item(s) you wish to return, and the reason for your return. Our Customer Service team will provide you with further instructions regarding the return process.

Please do not send an item back before receiving return instructions from our Customer Service team.

Return Shipping

Unless otherwise agreed by our Customer Service team, return shipping costs are the responsibility of the customer.

The original shipping fee, if applicable, may not be refundable unless the return is due to an error on our part or the item was received damaged or defective.

Exchanges

If you would like to exchange an item, please contact us within 15 days of receiving your order.

Depending on product availability, we may assist you with an exchange for another item. If the requested replacement is unavailable, we may instead offer another appropriate resolution.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@pouffessale.shop.

Please provide your order number and clear photos or other relevant information showing the issue. We will review the case and work with you to determine the appropriate solution.

Refunds

Once your returned item has been received and inspected, we will review the return and notify you of the outcome.

If your return is approved, the applicable refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

We support the following payment methods:

  • Visa

  • MasterCard

  • JCB

  • PayPal

Order Processing and Shipping

Orders are generally processed within 1–2 business days after they are placed.

For standard shipping, we use DHL or FedEx, with an estimated delivery time of 10–15 business days after shipment. The standard shipping fee is US$12.95.

Free shipping is available for orders of US$50 or more and is provided via EMS, with an estimated delivery time of 15–25 business days after shipment.

Delivery times may vary depending on the destination, customs procedures, carrier conditions, and other circumstances beyond our control.

Contact Us

If you have any questions about returns or exchanges, please contact our Customer Service team:

SOHO HOME
2294 Ewing St
Los Angeles, CA 90039
USA

Email: support@pouffessale.shop