Privacy Policy

Last Updated: August 20, 2026

At SOHO HOME, we respect your privacy and are committed to protecting the personal information you provide when using our website or purchasing our products.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or place an order with us.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

• Name

• Email address

• Billing and shipping address

• Telephone number

• Order and transaction information

• Information you provide when contacting Customer Service

• Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary to operate our website and provide our services.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders

• Arrange delivery and provide shipping updates

• Process payments and prevent fraudulent transactions

• Respond to customer service requests

• Communicate with you regarding your orders

• Improve our website, products, and services

• Maintain website security

• Comply with applicable laws and legal obligations

3. Payment Information

Payments may be processed through third-party payment providers. We support payment methods such as Visa, MasterCard, JCB, and PayPal.

We do not need to store your complete payment card details on our website when payment is processed by an authorized third-party payment provider. Payment information is handled according to the provider's applicable privacy and security practices.

4. Sharing of Information

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment processors

• Shipping and delivery companies

• Website and hosting service providers

• Customer service and technical service providers

• Professional advisers or authorities where required by law

We do not sell or rent your personal information to third parties for their own marketing purposes.

5. International Customers

SOHO HOME serves customers internationally, excluding Asia and certain remote areas.

Because we operate internationally, your information may be processed or transferred across different countries when necessary to process orders, arrange payment, provide customer support, or deliver products.

We take reasonable steps to protect personal information when it is transferred or processed.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember certain preferences

• Understand how visitors use our website

• Improve website performance and user experience

• Help us maintain website security

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, resolving disputes, maintaining business records, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Request information about how your personal data is processed

To exercise applicable rights, please contact us using the information below. We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate authorization.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

SOHO HOME
2294 Ewing St
Los Angeles, CA 90039
USA

Email: support@pouffessale.shop