Shipping policy

Delivery Information

At SOHO HOME, we are committed to providing reliable delivery options for our customers worldwide. Please review the information below regarding order processing, shipping methods, delivery times, and shipping fees.

1. Shipping Areas

We offer international shipping to destinations worldwide, excluding countries and regions in Asia and certain remote areas.

Shipping availability may vary depending on the destination and carrier service.

2. Order Processing Time

Orders are generally processed within 1–2 business days after the order is placed.

Once your order has been processed and shipped, the estimated delivery time will depend on the shipping method selected.

3. Shipping Methods

Standard Shipping – DHL / FedEx

  • Carrier: DHL or FedEx

  • Estimated delivery time: 10–15 business days after shipment

  • Shipping fee: US$12.95

Standard shipping is available for eligible destinations and provides a faster delivery option.

Free Shipping – EMS

For orders over US$50, customers can enjoy free shipping via EMS.

  • Carrier: EMS

  • Estimated delivery time: 15–25 business days after shipment

  • Shipping fee: Free for orders over US$50

  • Orders under US$50: Free EMS shipping does not apply

4. Free Shipping

We offer free shipping on orders over US$50.

Eligible orders are shipped using EMS and have an estimated delivery time of 15–25 business days after shipment.

Orders below US$50 are not eligible for free shipping through EMS.

5. Delivery Time

Please note that delivery estimates begin after the order has been processed and shipped, not from the date the order is placed.

Estimated timelines:

  • Order processing: 1–2 business days

  • Standard shipping via DHL/FedEx: 10–15 business days after shipment

  • Free shipping via EMS: 15–25 business days after shipment

Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, holidays, destination restrictions, or other circumstances beyond our reasonable control.

6. Tracking Information

When tracking information is available, it may be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after shipment.

7. Customs and Import Charges

For international shipments, customs duties, taxes, or other import charges may apply depending on the destination country or region.

Any applicable customs duties, taxes, or import-related fees are the responsibility of the customer unless otherwise stated.

Customers are also responsible for ensuring that the products can be legally imported into their destination.

8. Payment Methods

We currently support the following payment methods:

  • Visa

  • MasterCard

  • JCB

  • PayPal

Payment must be successfully completed before an order can be processed.

9. Delivery Issues

If your order is delayed, damaged, or you experience an issue with delivery, please contact our Customer Service team.

When contacting us, please provide your order number and relevant delivery information so that we can assist you as efficiently as possible.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

SOHO HOME
2294 Ewing St
Los Angeles, CA 90039
USA

Customer Service Email: support@pouffessale.shop